This Privacy Policy explains what personal data hoa789 collects, why we collect it, how we use and protect it, and what rights you hold over your own information as a Member of our platform.
Six principles that define how hoa789 handles your personal data — full policy detail follows below
hoa789 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is needed to deliver the service.
All data transmitted between your device and hoa789's servers is protected by industry-standard TLS/SSL encryption. Personal data is stored on secured servers with access restricted to authorised personnel only.
hoa789 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data may be shared only with licensed service providers, payment processors, or as required by law or our licensing authority.
As a Member, you have the right to access, correct, restrict, and request deletion of your personal data. You may also withdraw consent for marketing communications at any time without affecting your ability to use the platform.
hoa789 handles data from Indonesian players in accordance with internationally recognised data protection standards. Indonesian Rupiah transactions, local bank integrations (BCA, BRI, BNI, Mandiri), and e-wallet data (OVO, DANA, GoPay) are processed with the same level of security as all other data.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by our licensing conditions and applicable law. Retention periods for each data category are defined in this Policy.
hoa789 ("we", "us", "our", "the Platform") is committed to protecting and respecting the privacy of every individual who visits, registers with, or otherwise interacts with the hoa789 platform at hoa789.cam ("the Site"). This Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed.
We understand that the trust of our Members is fundamental to our business. Indonesian players who choose hoa789 for sports betting, live casino, togel (Indonesia's traditional numbers lottery), and slot gaming deserve to know exactly how their personal information is handled. This Policy is written in plain, accessible English so that every Member can understand their rights and our obligations without needing legal expertise.
Please read this Policy carefully. If you disagree with any part of this Policy, you should cease using the Site and contact us to close your account.
For the purposes of applicable data protection legislation, hoa789 is the data controller responsible for the personal data collected through the Site. As data controller, hoa789 determines the purposes for which and the means by which personal data is processed.
All data protection inquiries, access requests, and complaints should be directed to our support team using the contact details in Section 15 of this Policy. We will respond to all verified requests within a reasonable timeframe and in accordance with our obligations under applicable law.
hoa789 collects the following categories of personal data:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (KTP / passport) | Mandatory |
| Contact Data | Email address, phone number, residential address (including city: Jakarta, Surabaya, Bandung, Bali, etc.) | Mandatory |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR | Mandatory |
| KYC Documents | Scanned or photographed ID documents, proof of address, proof of payment method | Mandatory (at withdrawal) |
| Technical Data | IP address, browser type and version, operating system, device identifiers, time zone (WIB/WITA/WIT), session data | Automatic |
| Usage Data | Pages visited, games played, bet history, deposit and withdrawal records, login timestamps, customer support interactions | Automatic |
| Marketing Preferences | Communication opt-in/opt-out status, preferred promotional categories | Optional |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, session time-out preferences, problem gambling risk assessment responses | As applicable |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is directly relevant to responsible gaming assessment. Where responsible gaming indicators suggest elevated risk, we may collect additional context to fulfil our duty of care.
hoa789 collects personal data through the following channels:
hoa789 processes personal data only for specific, legitimate purposes. The primary purposes and the legal basis relied upon for each are set out below:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) and age verification | Legal obligation; legitimate interest |
| Processing deposits and withdrawals | Performance of contract |
| Fraud detection and prevention | Legitimate interest; legal obligation |
| Anti-money laundering (AML) compliance | Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interest |
| Customer support | Performance of contract; legitimate interest |
| Platform improvement and analytics | Legitimate interest |
| Marketing communications (where opted in) | Consent |
| Compliance with regulatory reporting | Legal obligation |
Where we rely on legitimate interests as the legal basis for processing, we have assessed that our interests are not overridden by your fundamental rights and freedoms, taking into account the reasonable expectations of Members using an online gaming platform.
hoa789 may share your personal data with the following categories of third parties:
In all cases where data is shared with third-party processors, hoa789 requires those parties to handle your data in accordance with applicable data protection standards and to use it solely for the purposes for which it was shared.
hoa789 retains personal data for as long as necessary to fulfil the purposes set out in this Policy, or as required by our licensing conditions and applicable law. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of active account plus 5 years after account closure |
| KYC documents | Duration of active account plus 5 years after account closure |
| Financial transaction records | 7 years from the date of each transaction (AML obligation) |
| Betting and gaming history | Duration of active account plus 3 years after account closure |
| Customer support records | 3 years from the date of each interaction |
| Technical and usage logs | 13 months on a rolling basis |
| Marketing preference records | Until withdrawal of consent or account closure |
| Self-exclusion records | Indefinitely, to prevent circumvention of exclusion |
After the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.
hoa789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While hoa789 takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
hoa789 uses cookies and similar tracking technologies to operate the Site, enhance your experience, and gather analytics information. The following categories of cookies are used:
| Cookie Type | Purpose | Basis |
|---|---|---|
| Strictly necessary | Essential for the Site to function — session management, login authentication, security tokens | Required (no opt-out) |
| Functional | Remembers your preferences such as language settings, preferred payment method, and display options | Consent |
| Analytics | Collects aggregate data on how Members navigate and use the Site to help us improve platform performance and content | Consent |
| Security & fraud prevention | Identifies unusual patterns of behaviour that may indicate fraudulent activity or account takeover attempts | Legitimate interest |
Managing cookies: You may control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will impair the functionality of the Site and may prevent you from accessing your account. Functional and analytics cookies may be disabled without preventing basic use of the Site.
hoa789 does not use third-party advertising cookies or cross-site behavioural tracking cookies for the purpose of serving targeted advertising on external websites.
As a Member of hoa789, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Section 15. We will respond to all verified requests within 30 days, and will notify you if additional time is required for complex requests.
You may request a copy of all personal data hoa789 holds about you, along with information about how it is used and with whom it is shared.
You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections require re-verification of your identity.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You may request that processing of your data be restricted while a dispute about accuracy or lawfulness is being resolved.
You may request a machine-readable copy of the data you have provided directly to hoa789 for transfer to another service provider.
You may object to processing carried out on the basis of legitimate interests, including profiling, unless hoa789 can demonstrate compelling grounds that override your interests.
Please note that certain rights are subject to limitations where hoa789 is required to retain or process your data to fulfil legal obligations — for example, retaining financial transaction records for AML compliance purposes. We will always explain the basis for any limitation when responding to your request.
11.1 Opt-in Basis. hoa789 sends marketing communications — including promotional offers, bonus notifications, and platform news — only to Members who have explicitly opted in to receive them. We do not send unsolicited marketing messages.
11.2 Channels. Marketing communications may be sent via email and in-platform notifications. We do not send marketing messages via SMS or third-party messaging platforms unless you have specifically opted in to that channel.
11.3 Unsubscribing. You may withdraw your consent to marketing communications at any time by updating your communication preferences within your account settings or by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the platform or receive essential account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts).
11.4 Personalisation. Where you have consented to marketing communications, hoa789 may personalise messages based on your platform activity — for example, sending promotions relevant to sports markets you follow, such as BRI Liga 1 or EPL fixtures, or game types you play regularly. This personalisation is based on your own activity on hoa789 and does not involve data purchased from external sources.
hoa789 operates a strictly adults-only platform. You must be at least 21 years of age to register and use any service on the Platform. hoa789 does not knowingly collect personal data from individuals under the age of 21.
Age verification is conducted at registration and during the KYC process. Where hoa789 discovers that an account has been registered by or on behalf of a person under 21 years of age, the account will be immediately closed, all pending transactions will be cancelled, and any deposits will be returned to the funding source. No winnings generated on an underage account will be paid out.
If you believe that a minor has accessed or registered with the hoa789 platform, please notify us immediately at the contact details provided in Section 15. We take reports of underage access seriously and will investigate promptly.
hoa789 operates internationally, and your personal data may be processed in countries outside Indonesia. Where personal data is transferred to a jurisdiction that does not have data protection laws equivalent to those applicable to hoa789, we apply appropriate safeguards to ensure that your data remains protected to the same standard described in this Policy.
Safeguards used for international transfers include:
You may request details of the safeguards applied to any specific international transfer of your data by contacting us as set out in Section 15.
14.1 Right to Update. hoa789 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The "Last Updated" date at the top of this page indicates when the current version came into effect.
14.2 Notification of Material Changes. Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — hoa789 will notify active Members via email or an in-platform notification no less than 7 days before the changes take effect. Minor clarifications or editorial corrections may be made without individual notification.
14.3 Continued Use. Your continued use of the platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and contact us to close your account. Any real-money balance in your account will be returned in accordance with the withdrawal procedures described in our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how hoa789 handles your personal data, please contact us using the details below. All data-related requests will be handled by our dedicated support team, who are available 24 hours a day, seven days a week.
Complaints: If you are not satisfied with hoa789's response to a data protection concern, you have the right to escalate the matter to the data protection supervisory authority in the jurisdiction in which hoa789 is licensed, or to seek independent legal advice. hoa789 will cooperate fully with any regulatory investigation and will not take retaliatory action against any Member who raises a legitimate data protection complaint in good faith.
Our support team is available around the clock to address any privacy concern, data access request, or account inquiry. You can also review our Terms & Conditions or visit our FAQ for quick answers.
See also: Responsible Gaming · About Us · Sitemap